Elwahidi Clinic
Amman, Jordan
Privacy Policy
This page explains what personal and medical information Dr. Ahmed Elwahidi Clinic
(“the Clinic,” “we,” “us”) collects through
elwahidiclinic.com, why we collect it, how it is protected, and the
choices you have. If anything here is unclear, contact us using the details at the
bottom of this page.
Last updated: September 2026
1. Who we are
Our website address is https://elwahidiclinic.com.
Dr. Ahmed Elwahidi Clinic is a consultant general, bariatric and advanced laparoscopic
surgical practice based at Al Basma Medical Complex, 4th Floor, 3rd Circle, Jabal Amman,
Amman, Jordan. We are the controller responsible for the personal data described in this policy.
2. Data we collect
We collect information in the following ways:
Contact & appointment forms
When you submit the contact form, the booking form, or request a consultation,
we collect your name, phone number, email address, and any message or symptom
description you provide.
WhatsApp & email inquiries
If you contact the Clinic by WhatsApp or email — including as an international
patient sending a case summary — we receive your phone number or email address
and the content of your messages and attachments.
Technical & usage data
Like most websites, our server automatically logs your IP address, browser and
device type, and pages visited, mainly to keep the site secure and detect abuse.
Comments (if enabled)
If you leave a comment on the site, we collect the data shown in the comment form,
plus your IP address and browser user agent string, to help with spam detection.
An anonymized hash of your email address may be checked against the Gravatar
service; once your comment is approved, your profile picture is visible publicly
alongside it. Gravatar’s privacy policy is available at
automattic.com/privacy.
3. Medical & health data
Because we are a surgical clinic, some of the information you choose to send us is
health data — for example symptoms, prior diagnoses, surgical
history, radiology or laboratory reports, endoscopy results, and imaging files (including
DICOM/CT/MRI scans) that international patients send for pre-travel review.
This information is sent to us voluntarily, by you, so that Dr. Ahmed Elwahidi and the
clinical team can review your case. We treat it as confidential medical information at
all times, and it is only accessed by clinic staff directly involved in your care or
the coordination of your treatment.
Please avoid sending medical files over unsecured channels if you have concerns about a
particular platform’s security — you are always welcome to ask us for an
alternative, more secure way to share sensitive files (for example a direct email or a
password-protected cloud link).
4. How we use your data
- To respond to your inquiry and schedule or manage a consultation or surgical appointment.
- To review medical records and imaging you submit, and provide an initial clinical opinion or treatment pathway.
- To coordinate your care with partner hospitals in Amman when a procedure is planned.
- To send appointment confirmations, reminders, or necessary follow-up communication.
- To maintain the security of the website and detect spam or abusive submissions.
- To meet legal, medical record-keeping, and regulatory obligations in Jordan.
We do not use your medical information for marketing, and we do not sell personal data to any third party.
5. Legal basis & consent
We process your contact details on the basis that it is necessary to respond to your
request and, where an appointment is booked, to perform that service. Health data you
submit is processed on the basis of your explicit, voluntary consent — you choose
to share it with us for the purpose of a medical review. You may withdraw this consent
at any time by contacting us, although this may limit our ability to advise on your case.
7. How long we keep your data
- Appointment and clinical records are retained for as long as required by applicable Jordanian medical record-keeping regulations.
- Contact-form submissions that do not lead to an appointment are kept only as long as needed to respond to the inquiry, then deleted or anonymized.
- If you leave a comment, the comment and its metadata are retained indefinitely, so that follow-up comments from you can be recognized automatically instead of held for moderation.
- If you register an account on the site, we store the profile information you provide; you can review, edit, or delete it at any time (except your username).
9. Embedded content from other websites
Pages on this site may include embedded content, for example a Google Maps location on
our Contact page, or videos on our Video Gallery. Embedded content behaves exactly as if
you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party
tracking, and monitor your interaction with that embedded content, including tracking
your interaction if you have an account and are logged in to that website.
10. Data security
We use reasonable technical and organizational measures — including restricted
staff access to medical information and secure hosting — to protect the data you
share with us. However, no method of transmission over the internet (including WhatsApp,
email, or standard cloud links) is 100% secure, and we cannot guarantee absolute security
for data you choose to send us over these channels.
Visitor comments may also be checked through an automated spam-detection service.
11. Your rights over your data
If you have contacted us, booked an appointment, or left a comment on this site, you can request to:
- Receive a copy of the personal data we hold about you.
- Correct any inaccurate personal data.
- Ask us to erase personal data we hold about you, where we are not obliged to keep it for medical, legal, administrative, or security reasons.
- Withdraw consent for us to hold or process health information you previously shared.
To exercise any of these rights, contact us using the details in Section 14 below.
12. Children’s privacy
Our website is intended for adults seeking surgical consultation on their own behalf or
on behalf of a patient in their care. If a minor’s medical information is submitted
to us, it is only ever provided and consented to by a parent or legal guardian, and is
handled with the same confidentiality as any other clinical record.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices
or for legal reasons. The “Last updated” date at the top of this page shows
when it was last revised. We encourage you to review this page periodically.
14. Contact us
If you have questions about this Privacy Policy or how your data is handled, contact us:
- ClinicDr. Ahmed Elwahidi Clinic, Al Basma Medical Complex, 4th Floor, 3rd Circle, Jabal Amman, Amman, Jordan
- Phone / WhatsApp+962 79 555 6563 · +962 79 108 0910
- Emailinfo@elwahidiclinic.com
- Websiteelwahidiclinic.com
This page is provided as a general privacy notice for the Clinic’s website and is
not a substitute for legal advice. Because this site collects health information, we
recommend having it reviewed by a lawyer familiar with Jordan’s Personal Data
Protection Law before relying on it as your final policy.